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including agents system, administrator, and administrative personnel facing any
kind of technical glitches on everyday operation.
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With Thanks.
Shimon S Dewan
On behalf of
CCDial
Team.
Resoulution:
ReplyDeleteFor some reason the ALL FORCE option doesnt seems to work.
I have changed it to "On Demand " ask Agents to click on recording so that the recording begins.
If the problem persists contact you system Administrator.
Problem : Cannot hear the live call of the agent.
ReplyDeleteAdvice:
Dial 0+sessionid of the agent which is something like 8600051, 8600052 etc ( this is the conference number /session id of the agent). In most of the cases browser automatically launches the x-lite when you click BARGE/LISTEN. if your browser doesnt know the sip extension customize the programmes section . And manually configure your browser to what programmes to run for which protocol. For example : outlook runs automatically when you click an email id. As outlook is you default email programme so it executes , similarly set x-lite as a client for any sip or iax2 links.