We are proud to be the very first one and only open source call centre in Bangladesh. We had utilized our unparalleled open source skills to prevent draining our hard earned foreign currency. We are running and using open source Call Centre suite which provide EACH AND EVERY bit of functionality provided by $ multi thousand dollar call centre suite. Our in joint collaboration with British Technical consultant had ensured real time support and in house expertise guarantees your peace of mind. Please use open source not only to prevent fraud and our obnoxious practice of using pirated software’s illegally but also you help our economy to retain foreign currency.
CCDial - The IP Nostradamous:
CCDIAL CE is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call centre suite.
The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer. The management interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings.
CCDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound frontiers and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone. There are currently over 1000 installations of VICIDIAL in production in over 60 countries around the world, some with over 300 agent seats and several with multiple locations.
The software suite also includes a from-scratch software installation document, full English and Spanish versions of the web-clients and admin pages (and functional versions of several other languages), and is designed to work with an Asterisk system that has Zap(T1/E1/PSTN) Telco lines or VOIP(IAX or SIP) trunks and many different kinds of soft phones and hard phones. This group of applications is designed to run on top of almost any version of Asterisk so no messing around with the Asterisk source code is necessary. For more information see the system requirements at the bottom of the page.
MAJOR VICIDIAL FEATURES:
- US-Canada, UK outbound Calling on HMC assisted unbelievable rate.
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialling
- Full USA FTC-compliance capability
- Web-based agent and administrative interfaces
- Ability to have agents operate remotely
- Integrated call recording
- Three-Way calling within the agent application
- Scheduled Call-backs: Agent-Only and Anyone
- Scalable to hundreds of seats
- Ability to use standard Telco lines and VOIP trunks
- Open-Source AGPLv2 licensed, with no software licensing cost
Full Features List:
- Ability for an agent to call clients in succession from a database through a web-client
- Ability to display a script for the agent to read with fields like name, address, etc. filled-in
- Ability to set a campaign to auto-dial and send live calls to available agents
- Ability to dial predicatively in a campaign with an adaptive dialling algorithm
- Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
- Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
- Ability to open a custom web page with user data from the call, per campaign
- Ability to autodial campaigns to start with a simple IVR then direct to agent
- Ability to broadcast dial to customers with a pre-recorded message
- Ability to park the customer with custom music per campaign
- Ability to send a dropped call to a voicemail box per campaign if no agent is available
- Ability to set outbound Caller ID per campaign
- Ability to take inbound calls grabbing Caller ID
- Ability to function as an ACD for inbound and fronter/closer verification calls
- Ability to have an agent take both inbound and outbound calls in one session(blended)
- Ability to start and stop recording an agent's calls at any time
- Ability to automatically record all calls
- Ability to manually or automatically call up to two other customer numbers for the same lead
- Automatically dial unlimited numbers per customer until you get an answer
- Ability to schedule a call-back with a customer as either any-agent or agent-specific
- Ability in Manual dial mode to preview leads before dialing
- Ability for agents to be logged in remotely anywhere with just a phone and a web browser
- Faster hangup and dispositioning of calls with one key press (HotKeys)
- Definable Agent Wrapup-time per campaign
- Ability to add custom call dispositions per campaign
- Ability to use custom database queries in campaign dialing
- Recycling of specified status calls at a specified interval without resetting a list
- Dialing with custom TimeZone restrictions including per state and per day-of-the-week
- Dialing with Answering Machine Detection, also playing a message for AM calls
- Multiple campaigns and lead-lists are possible
- Option of a drop timer with safe-harbor message for FTC compliance
- Variable drop call percentage when dialing predictively for FTC compliance
- Internal DNC list can optionally be activated per campaign
- All calls are logged and statuses of calls are logged as well as agent time breakdowns
- Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
- Agent phone login balancing and failover across multiple ViciDial servers
- Several real-time and summary reports available
- Real-time campaign display screens
- 3rd party conferencing(with DTMF macros and number presets)
- 3rd party blind call transfer
- 3rd party conferencing with agent drop-off
- Custom Music-On-Hold and agent alert sound for inbound calls
- Estimated hold time, place in line, overflow queues and several other inbound-only features
- Skills-based ranking and call routing per inbound group(queues) and campaign
- Queue Prioritization per campaign and inbound group
- Single agent call queueing
- Ability to set user levels and permissions for certain features and campaigns
- Ability for managers to listen-in on agent conversations
- Ability for managers to enter conversations with agents and customers
- Ability for agents to select a Pause Code when they are not active
- Ability for agents to control volume levels and mute themselves
- Agent shift enforcemant by day and time, defined per user group
- Full QueueMetrics-compatible call logging, inbound and outbound
- Several Vtier integration features: user-sync, account-sync, data interconnection
- Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
- Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
- Lead import web-based API
- Web-based data export utilities
- Separate Time-clock application to track user work time
- Web-based administration
- DID, phone and carrier trunk provisioning through the web interface
- Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazillian Portuguese, Slovak, Russian and Dutch.
- Admin web pages available in English, Spanish, Greek, German, Italian and French.
Requires:
The server elements require an Asterisk server(any version), Zap,IAX or SIP trunks and SIP/IAX/Zap phones, MySQL 4.0 or greater database server (local or remote), Apache and PHP 4.0 or greater (local or remote), Perl with a Net::Telnet, Time::HiRes, Net::MySQL modules loaded. We recommend using Firefox 1.0.6 or greater for the web-clients, but they will also run on InternetExplorer 6+, Mozilla 1.7+, Netscape 8+ and Opera 8.5+.
The trixbox® Community Edition (CE)
The trixbox® Community Edition (CE)
Its a telephony application platform is the open source software that has quickly become the most popular Asterisk®-based distribution in the world. Trixbox® CE combines the best of the open source telephony tools, along with the trixbox® dashboard which provides a web-based interface to configure and manage a complete IP-PBX system. Trixbox® CE, the most flexible and customizable communications platform available.
Why use trixbox CE?
Companies around the world, from two-station law firms to mid-size corporations with hundreds of users, rely on trixbox CE-based systems to run their business.
Early adopters such as eHobbies.com quickly realized the cost savings potential of a trixbox CE PBX system. eHobbies® now enjoys features normally found only on systems costing tens of thousands of dollars more.
A Carl's Jr. franchise in Southern California has deployed a trixbox CE system and Linksys phones in its headquarters office, which provides phone service to 66 Carl's Jr. Restaurants.
ProMax Systems in Irvine, CA is running more than 75 stations in a very busy sales office on a trixbox CE system and Polycom phones.
Genius Products in Santa Monica, CA is now running multiple PRI connections to over 100 users using a combination of Linksys and Polycom phones for both local and remote users.
Trixbox® CE v2.4
Trixbox® CE v2.4, released in December 2007, provides the trixbox community with increased reliability and many new features, including a point-and-click, Web-based graphical user interface (GUI) that dramatically increases ease of use, streamlines installation, and virtually eliminates the need for the command line. Furthermore, v2.4 provides an enhanced call data reporting module, a new network interface configuration tool, a new admin status screen, and an improved endpoint manager tool that now supports Polycom, Linksys, Aastra, Cisco, Grandstream, and Snom IP phones.
AsteriskNOW
AsteriskNOW™ is a Software Appliance; a customized Linux distribution that includes Asterisk®, the AsteriskGUI™, and all other software needed for an Asterisk system. The world’s leading open source telephony engine and tool kit, Asterisk, can now be easily configured with a graphical interface.
Why use trixbox CE?
- Trixbox® CE is the most flexible PBX system available today. Not only does trixbox CE allow you to build your own custom features and modules, but you can rely upon the community to help as well.
- This is one of the largest and most active communities of trixbox and Asterisk users in the world. The members of this community work every day to help each other answer questions, resolve issues, fix bugs, make enhancements, and develop projects. Trixbox® CE has all the benefits of open source plus a commercial company standing behind it.
Companies around the world, from two-station law firms to mid-size corporations with hundreds of users, rely on trixbox CE-based systems to run their business.
Early adopters such as eHobbies.com quickly realized the cost savings potential of a trixbox CE PBX system. eHobbies® now enjoys features normally found only on systems costing tens of thousands of dollars more.
A Carl's Jr. franchise in Southern California has deployed a trixbox CE system and Linksys phones in its headquarters office, which provides phone service to 66 Carl's Jr. Restaurants.
ProMax Systems in Irvine, CA is running more than 75 stations in a very busy sales office on a trixbox CE system and Polycom phones.
Genius Products in Santa Monica, CA is now running multiple PRI connections to over 100 users using a combination of Linksys and Polycom phones for both local and remote users.
Trixbox® CE v2.4
Trixbox® CE v2.4, released in December 2007, provides the trixbox community with increased reliability and many new features, including a point-and-click, Web-based graphical user interface (GUI) that dramatically increases ease of use, streamlines installation, and virtually eliminates the need for the command line. Furthermore, v2.4 provides an enhanced call data reporting module, a new network interface configuration tool, a new admin status screen, and an improved endpoint manager tool that now supports Polycom, Linksys, Aastra, Cisco, Grandstream, and Snom IP phones.
AsteriskNOW
AsteriskNOW™ is a Software Appliance; a customized Linux distribution that includes Asterisk®, the AsteriskGUI™, and all other software needed for an Asterisk system. The world’s leading open source telephony engine and tool kit, Asterisk, can now be easily configured with a graphical interface.
AsteriskNOW™ includes all the Linux components necessary to run, debug and build Asterisk, and only those components, so installation is easy. You no longer have to worry about kernel versions and package dependencies. Unlike other Linux distributions used to deploy Asterisk, no unnecessary components that might compromise security or performance are included. Asterisk® is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free. Asterisk is released as open source under the GNU General Public License (GPL). Asterisk is the most popular open source software available, with the Asterisk Community being the top influencer in VoIP. Asterisk was created by Mark Spencer of Digium, Inc in 1999. Code has been contributed from open source coders around the world, and testing and bug-patches from the community have provided invaluable aid to the development of this software.
