Earthquake in Dhaka

Elastix on VPS(Virtual Private server):

Now we should say our customer speaks of us. Yes it is!

Elastix which is far more capable and robust solutions than a "CCDIAL: nomihs - The IP Nostradamus”. However, one of earlier Elastix user a Canadian BPO house is moving off Elastix. They have initially chosen and selected CCDial for their outsourced call centre. Why is so, the initial findings in the users word is?

• It is difficult to make a new campaign and have a group of small campaign

• We find the reporting confusing

• The disposition it gives , misuses no of leads . We think we have lost few good lead

• CRM is also not so good for purely outbound telemarketing.

• Our technical guy found it harder to train users to use it

Moreover the customer had agreed that Elastix is a very good one, but they simply think this is not what they want for a very small custom call centre of them. We the CCDial team thank worldtradebpo for their kind comments on CCDial. We are proud that a system made in the garage is again is good for something replacing million dollar project. With Thanks The nomihS Team

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ccdial between elastix or FreePBX

CCdial interconnecting with Elastix

CCDIAL  is: 2.0.5-174 IP Address: 192.168.1.2
Elastix Version is: 1.5.2-2 IP Address: 192.168.1.3

The trunk is IAX2 as follows:  [ Remember IAX2 doesn't have port conflicts like SIP ]

ccdial: with  Carrier Name: Elastix

Registration String: register=> ccdial1:yoursecret@192.168.1.3:4569 [ SIP port number used ]

Account Entry:
[elastix1]
host=dynamic
username=ccdial
secret=yoursecret
type=friend
disallow=all
allow=ulaw
allow=alaw
qualify=yes
context=from-internal

Protocol: IAX2

Dialplan Entry:
exten => _XXXXXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _XXXXXXX.,2,Dial(IAX2/elastix1/${EXTEN},,tTor)
exten => _XXXXXXX.,3,Hangup

ServerIP: 192.168.1.2


Elastix:
Trunk: ccdial1

Dial Rules:  XX.

Trunk Name: ccdial1

Peer Details:
host=192.168.1.2
type=friend
username=ccdial
secret=secret
dissallow=all
allow=ulaw&alaw
qualify=yes
context=from-internal

Register String:
elastix1:secret@192.168.1.2


OUTBOUND ROUTE:
Route Name: ccdial
Intracompany Routing: (checked)
Dial Patterns:
8|XXX
8|XXXX
Trunk Sequence:
IAX2/ccdial

The 2011

Hello Everyone!



nomihS Team is working on round the clock to break into 2011!





The following development is going on:-

The SABS SMS Gateways for bulk SMS

http://182.160.108.45

The corporate presence site for SABS representing SABS for window shopping of SMS:

http:// 182.160.108.45/sab



The corporate presence of Tofa System for calling card system:

http://182.160.108.45/tofa



Please visit the on-going development and leave your suggestion comment and if you want to contribute please make a proposal of partnership.



With thanks

nomihS Team!

Nomihs: OpenSMS

Bienvenu!

I am glad to announce that Nomihs: OpenSMS distribution is ready for deployment. This solution will also integrate itself with existing Nomihs: The IP Nostradamus. To ensure comprehensive voice - video - data solutions for enterprises Nomihs team is working round the clock.

Initial Features of Nomihs: OpenSMS

· two way SMS

· sell Text numbers to resellers

· selling credit

· payment gateway - to accept payment from resellers

· 3 way text messaging

· Text games and competitions etc.

· text based innovative tools and stuff to sell to resellers

· do we buy SMS

I would much appreciate; my existing well-wishers place their comments on that.

With Thanks

Shimon @+880 1712 131423

- : : CCDial - nomihS The IP Nostradamous : :-

Please post you Technical Complaints here.

We will work on 8 Working hours SLA to resolve the matter. Anyone can post comments here including agents system, administrator, and administrative personnel facing any kind of technical glitches on everyday operation.

Resolved Complaints will be made STICKY on -: CCDial FAQ Forum: - Section and include your centre as special Thanks. Please include your centre name and designation while posting.

With Thanks.

Shimon S Dewan

On behalf of

CCDial Team.

 

CCDial - nomihS The IP Nostradamous

 

CCDial - The IP Nostradamus is presently being used in the following Call Centre:

· Al - Amir

· Iqra Media

· WTIC - Sylhet

· Systel

· Just Call - Chittagong

· Syntax

Cosmica -Rajshahi.

nomihS: User manual for Call Centres

Nostradamus Predictive Dialler: CCDial

LAN IP Scheme: 192.168.1.xxx

The system has been configuring on Class C Static IP. The system IPV4 settings are:

IP: 192.168.1.2

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

WARNING! You are not likely to change this as it is HARDCODED on the kernel for smooth IP-PBX operation.

CCDial login Information over console / web GUI:

Username: manager Password: "your Password"

Caution: Please do supervised login over the console.

CCDial login Information over web GUI:

For Dialler & CRM Please point your browser to: http://192.168.1.2

To Log in To Manager:

Username: manager Password: "your Password"

To login to CRM

Username: manager Password: "your Password"

For Users:

Username: cca1 Password: "your Password"

Username: cca2 Password: "your Password"

Username: cca3 Password: "your Password"

Username: cca4 Password: "your Password"

Username: cca5 Password: "your Password"

Username: cca6 Password: "your Password"

Username: cca7 Password: "your Password"

Username: cca8 Password: "your Password"

Username: cca9 Password: "your Password"

Username: cca10 Password: "your Password"

Call Centre Agent login:

Step 1: Please give the phone extension you’re logged into as 105 and the default phone password is “test” for the entire set of agent.

Step 2: Please give you Call Centre Agent ID as “cca5” or “cca3” as above and select the campaign from the list above.

Step 3: You will receive an incoming call, answer the call and minimize the phone everything else you will be doing into web GUI.

On the Manager login you can create campaign and load leads. All the information you require can be obtained via clicking into the “?” icon.

For Professional Support please contact your authorized distributor.

Disclaimer: On the system login a Warning has been posted. If you do not adhere to the system warning and damage the system and / or the hardware CCDial will not be responsible for your data. The date lost on system self-destruct procedure is irrecoverable and hardware might be damaged physically.

Nomihs The Fouth generation IP Nostradamous

My IP PBX dialler is on force all over Bangladesh now. 5 more centres now in my tag. Actively using the system, this catches nothing but a raised eyebrow only just a year ago.

Dhaka, Chittagong, Sylhet Asterisk rules. Well i don’t know nothing in Asterisk but all i did i had made Asterisk work in real world. I haven’t developed a bit i developed the bit to run a call a centre into intuits configured the thingy to "get things done in real world".

Isn’t it good enough?